What Are We Trying to Accomplish?
When a quantity of zero, or a negative quantity, is sent to most ERPs, it will result in the record not saving correctly. This means that the proposed change could get stuck either in SourceDay or in your ERP with an incorrect value. Because of this we have set guidelines within the SourceDay platform that require you, as the buyer or supplier, to enter quantities greater than zero.
How Will I See It?
When you are in a pop up window (where you can propose changes) and you attempt to enter a quantity of zero or a negative number, it will let you know that the value must be greater than zero.
This will happen with all of the following actions:
- Acknowledge PO
- Accept/Propose Change
- Edit Shipment
NOTE: As a buyer, if you attempt to update the value to zero or less in your ERP and have it flow into SourceDay, these records will get "stuck" and you will need to create a support ticket to "unstick" the PO line.
How Do I Do It?
We often see customers (buyers and suppliers) trying to propose a quantity of zero when they are attempting to cancel and order. We suggest that if you need to cancel and order you do one of the following:
- If you are a buyer: Follow the steps in this article on how to cancel and order
- If you are a supplier: Follow these steps in this article on how to propose a rejection of cancellation
If you have another use case, please contact support to discuss possible options within SourceDay to complete the needed action.
Coming Soon: We are working on a new feature that will allow buyers to cancel orders that will then propose a change to suppliers to verify that the order is ok to cancel. We will be letting everyone know once this is available.