My invoice made a stop in pending prior to moving to the working tabs (needs review, awaiting receipt, matched, mismatched, vouchered) It is taking longer than I would like to move through, can I speed it up?
While we hope that invoices run through without intervention, we also want to keep the quality of the data provided in tact. If something is flagged on your templates that causes concern, that's when we bring in an actual person to audit the template in order to make sure that the values we are providing you are correct. This is usually when you will see delays.
At times of high volume for our customers (like end of quarter, end of month) you may see longer delays than you would hope for, sometimes more than a day depending on the quantity of invoices coming in and the issue that is found as it may mean that a template update needs to be made so that the issue does not affect a large volume of your invoices. This is how we work to ensure that your data and payments are accurate.