My supplier is saying they are not receiving emails for PO Email Delivery, but I they should be set up and receiving emails.
The Admin on your buyer account will have access to editing the External Vendor page under their account settings. If another buyer on your team will managing this page each out to firstname.lastname@example.org and we can get you set up.
1. Verify the email address that the supplier is using is the same as the email that exists in your ERP. You can check this by clicking on your profile at the top, then choosing “Account settings”, then go to “External Vendors” and then look that the column for “Email”.
2. The supplier must have the boxes checked under: Active, Enabled, & PO Delivery. Print PO gives the access to download and print a pdf of the purchase order.
- If they are still not receiving the emails, please contact email@example.com