What Are We Trying to Accomplish?
Q&A allows buyers to ask questions to all invited suppliers or individual suppliers invited to a request. Answers are only visible to the buyer and not to other suppliers. Suppliers can also ask a question to the buyer.
How Do I Do It?
How Do I Answer a Question?
From the request detail page, you will see all open questions in the last section of the page.
1) Click on the little blue arrow next to the lightning bolt and choose "reply".
2) When the little box pops up, type in your reply to the question, and click "reply"
3) Your answer will now show up below the question. Only you and the buyer can see your answers.
NOTE: If you need to edit or delete your answer just click on the blue lightning bolt and choose either "edit" or "delete".
How Do I Ask Question?
Note: you will only be able to ask the buyer a question. Your question will not be visible to other suppliers.
1) Click Ask Question
2) Enter Your Question
3) Click the Post Question button
What Happens When the Buyer Answers?
Once your buyer answers your question you will receive an email with the response. You can also find their answer displayed below your question on the request.
Made a Mistake? You Can Still Update the Question
1) Click the lightning bolt next to the question to Edit or Delete
2) Click Edit to update or change your question
3) Click the Update Question button
Need to Remove Your Question?
You will only have control over questions that you have asked. You will not be able to delete questions asked by the buyer.
1) Click the lightning bolt next to the question to Edit or Delete
2) Click Delete to delete your question
3) Click the Ok button to confirm the deletion
