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Invoice Automation - What Happens if I See an Invoice in Awaiting Receipts That Has Full Receipts and the Status Has Not Changed

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Question

What happens if I see an invoice in Awaiting Receipts that has full receipts and the status has not changed?

 

Answer

Sometimes these invoices get caught in the Awaiting Receipts status. There are two options you can do. 

  1. You can click “Sync PO and Recheck” in the lightning bolt action menu for that invoice line record
  2. Our system does a morning check to ensure all invoices in Awaiting Receipts are in the correct status.  If our morning check determines there is an invoice that should not be in Awaiting Receipts then it will automatically move the invoice to the correct status.
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