What Are We Trying to Accomplish?
Root Cause can give you a deeper understanding of why POs are changing. We are all well aware of the ever increasing supply chain complexities and the impacts on POs. Identifying and understanding the underlying issues driving these changes and delays can be just as difficult. With Root Cause, Buyer Companies can better understand the reasons behind Supplier proposed changes or cancellations.
Enabling Root Cause will require that a Supplier provides a reason for the proposed change or cancellation from a previously identified list (customized by the Buyer Company). This allows Buyers to clearly identify why the proposed change or cancellation is requested by the Supplier. Using Root Cause, the Buyer can now better understand proposed changes and collaborate with the Supplier to solve any underlying issues.
How Do I Do It?
To enable this feature for your Suppliers simply, click on the link at the top of this page for "Submit a Request" or email email@example.com and we’ll turn this feature on for your Buyer Company. Then you’ll be able to customize the list for your Suppliers.
Suppliers will select the reason from the list and it will be added to the PO Line’s history in the comments section. The reason will be displayed as the last note on the proposed change in your Updates Tab. When exporting the Updates Tab the last note is included in the export.