The Mission
In order to get back on track after an SCR has been filed, you will likely need to edit the SCR to ensure that both parties stay on the same page. Let's walk through the options on the edit SCR page. Editing an SCR will move it to the updates tab for there person who did not provide the update. Once viewed, the SCR will move from the "updated" to the "pending" tab.
On the Edit page the Supplier can update:
- Status
- RMA#
- Est. Correction Date
- Ship via
- Shipping Account #
- Add Attachments
On the Edit page the Buyer can update:
- Quantity Returned
Status (Supplier)
- Hold - Parts are currently on hold, waiting on more information to set the status
- Return Items - Items are to be returned to the supplier
- Send To Third Party - Customer is to send the parts to a third party for repair
- Scrap - Customer is to scrap the parts
- Shipped To Buyer - The parts are being replaced and shipped to the customer
- Pending - No action has been taken on this SCR yet
RMA# (Supplier)
Enter your RMA # for this SCR resolution if it applies. A RMA is a Return Material Authorization. This is the identifier for service orders created when a repair or service is requested on a defective item.
Est. Correction Date (Supplier)
The date that you, as the supplier, anticipate this SCR to be completed and resolved
Ship via (Supplier)
This is the shipping carrier for the replacement shipment
Shipping Account # (Supplier)
The tracking number for the replacement shipment
Add Attachments (Supplier and Buyer)
As always, you can add documents to the SCR in order to provide any necessary paperwork (shipping labels, tracking or repair documents...)
Quantity Returned (Buyer)
This is the quantity of items being returned to the supplier
Quality Notice
The Quality product is no longer being actively developed or supported by SourceDay. However, existing customers are able to request the ability to use Quality, until it is sunset, at no cost. At this point there is no planned date for end of life for this product. We will not make any modifications to the software and support may be limited to core functionality.