The Mission
Let's get started with SCRs (Supplier Component Reviews). You will receive an SCR is an item that you have shipped to a buyer has failed inspection. You will receive a notice that an SCR has been created and when you go to your Quality section you will see a new SCR on the "Updated", "Pending", and "Open" tabs. (this is not 3 separate SCRs, it is 1)
Let's Discuss what actions you will take in each of these tabs:
- Updated - These are SCRs that have an action needed from you. It will only appear in this tab until it is viewed, after that it moves to the "pending" tab
- Pending - These are SCRs that have either been viewed or are in progress
- Open - These are all open SCRs
- Completed - These are all completed SCRs
Updated
Once a buyer has created or responded to an SCR you will see a new item appear in your updates tab. You will have the following options available:
- View/Comment - View or comment on the SCR, once the item has been viewed it will move from the "Updated" tab to the "Pending" tab
- Edit - Edit the return and shipping fields for the SCR
- Mark as Shipped - This is the equivalent of vendor complete - it means the return order has been shipped and the vendor is ready to close out the SCR.
Pending
Your pending tab will show you any SCRs that are in process. You will have the following options available:
- View/Comment - View or comment on the SCR, once the item has been viewed it will move from the "Updated" tab to the "Pending" tab
- Edit - Edit the return and shipping fields for the SCR
- Mark as Shipped - This is the equivalent of vendor complete - it means the return order has been shipped and the vendor is ready to close out the SCR.
Open
Your open tab will show you all orders that are not yet completed. You will have the following options available:
- View/Comment - View or comment on the SCR, once the item has been viewed it will move from the "Updated" tab to the "Pending" tab
- Edit - Edit the return and shipping fields for the SCR
- Mark as Shipped - This is the equivalent of vendor complete - it means the return order has been shipped and the vendor is ready to close out the SCR.
Completed
The completed tab will show you all orders that have been completed/marked as shipped. You will have the following options available:
- View/Comment - View or comment on the SCR, once the item has been viewed it will move from the "Updated" tab to the "Pending" tab
Keep Learning
- Overview - Getting Started with Quality
- How Do I Request Quality and Set Up My Users - You Are Here
- How Do I Configure My Quality Settings
- How Do I Choose My Items and Populate the Questions
- Understanding the Buyer Quality Dashboard
- Understanding the Supplier Quality Dashboard
- How Do I Perform an Inspection
- How Do I Perform an SCR the Buyer Side
- How Do I Complete an SCR on the Supplier Side - You Are Here
- How Do I See How My Suppliers Are Doing
Quality Notice
The Quality product is no longer being actively developed or supported by SourceDay. However, existing customers are able to request the ability to use Quality, until it is sunset, at no cost. At this point there is no planned date for end of life for this product. We will not make any modifications to the software and support may be limited to core functionality.