After TI approves the quote request for a purchase order (PO), SourceDay automatically enters the order phase. During this phase, SourceDay submits the confirmed order to TI, receives the official TI order number, and continues checking TI for daily updates.
This article explains how the order phase works, what buyers see, and how to handle TI’s responses.
When an order request is submitted
Once TI has provided a valid quote number and accepted the quote:
- SourceDay automatically sends an order request to TI
- TI reviews the final request
- TI returns a TI order number for each PO line
Buyers do not need to manually submit anything in SourceDay.
What TI reviews during the order phase
In this stage, TI validates:
- Quantity
- Price
- Part number
- Requested date (Customer Request Date)
- Any updates since the quote was generated
TI may still propose changes during this phase if something cannot be fulfilled as requested.
What buyers see in SourceDay
Once the order is successfully created:
- The TI order number appears on the PO line
- The PO moves out of pending status
- Buyers continue managing updates through the standard PO Collaboration interface
- Daily updates begin automatically
Buyers interact with TI orders the same way they interact with any supplier.
Risks shown during the order phase
SourceDay may display two types of risks: proposed change and processing issue.
1. Proposed change risk
If TI does not accept the requested values during order creation or daily updates, they may propose:
- A different quantity
- A different price
- A different delivery date
SourceDay displays a proposed change risk with TI’s suggestion.
Buyers can:
- Accept TI’s proposal
- Reject the proposal
- Send a counterproposal
2. Processing issue risk
If TI encounters an error that SourceDay cannot resolve—such as invalid or missing fields—SourceDay displays a processing issue risk.
Common causes include:
- Invalid or missing TI part number
- Invalid or missing quantity
- Invalid date format
- Pricing format issues
- Unexpected API errors from TI
How to resolve processing issues:
- Update the PO in the ERP
- Wait for the PO to sync back to SourceDay
- SourceDay automatically resubmits the corrected request to TI
Daily order status checks
After the order is created, SourceDay checks TI once per day at noon CST. During these checks, SourceDay retrieves updates such as:
- Price changes
- Quantity updates
- Estimated delivery date (EDD) changes
- Shipment status (if EDD or CRD changes)
If TI proposes a change during a status check, SourceDay generates a new proposed change risk for buyers.
When the order phase ends
The order phase is complete when:
- TI confirms the order
- TI provides no further updates
- The order ships
Once TI indicates the order has shipped, SourceDay stops requesting updates for that PO line.
Using TI order numbers
Buyers can use the TI order number to:
- Contact TI customer representatives
- Track the order with TI
- Reference the order in TI’s customer portal (if applicable)