SourceDay automatically identifies supplier communication risks and includes them in buyer digest notifications.
These alerts help teams proactively address supplier communication issues before they impact operations.
Types of supplier risks
New email detected
Triggered when a supplier has a new email address added in the ERP.
Recommended action:
- Review and validate the new supplier email address in SourceDay
Email issue
Triggered when SourceDay cannot deliver an email to a supplier.
Common causes include:
- Invalid email addresses
- Mailbox delivery failures
- Spam filtering issues
Recommended action:
- Review and update supplier contact information
- Note: The email risk will be removed when an email has successfully been delivered to the new or correct email address. Supplier risk can be deferred for 30 days if you not longer want to see this red risk.
Uninvited supplier
Triggered when a new PO is issued to a supplier not currently using SourceDay.
Recommended action:
- Invite the supplier to SourceDay
Why supplier risk notifications matter
Supplier risk notifications help organizations:
- Reduce missed supplier communications
- Improve supplier onboarding visibility
- Identify delivery failures earlier
- Improve supplier engagement
Best practices
SourceDay recommends:
- Reviewing supplier risk notifications regularly
- Monitoring bounced or failed email deliveries
- Periodically validating supplier contact information