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Root Cause shows why a supplier is changing, delaying, or canceling a purchase order (PO).
When suppliers respond to a PO in SourceDay, they select a reason (Root Cause) to explain the change. This gives buyers better visibility into supplier issues and helps you take action faster.
→ Admin set up instructions here.
Where to find Root Cause
You’ll see Root Cause information when:
- Reviewing supplier responses in your Needs Attention view
- Viewing PO line details
- Looking at changes to dates, quantity, or cancellations
How buyers and planners should use Root Cause
Root Cause helps you quickly decide what to do next.
Common scenarios:
-
Material shortage
- Expect delays
- Consider alternate suppliers or expediting
-
Capacity constraints
- Review urgency of the order
- Adjust expectations or timelines
-
Pricing issue
- Escalate internally for approval or review
-
Logistics/shipping delay
- Monitor closely
- Communicate updated expectations to stakeholders
Best Practices
- Don’t ignore Root Cause — it provides important context behind supplier changes
- Use it to prioritize work in your Needs Attention view
- Look for patterns across suppliers to identify recurring issues
FAQs
Can I edit the Root Cause?
No. Root Cause is selected by the supplier when responding to a PO.
Why don’t I see Root Cause on all changes?
Root Cause is only captured when suppliers are required to include when responding to POs.
How can I adjust the reasons list?
Root Cause can be edited, enabled or disabled by the Admin on the account.
Learn more → Root Cause Setup & Configuration (Admin Guide)