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Root Cause shows why a supplier is changing, delaying, or canceling a purchase order (PO).
When suppliers respond to a PO in SourceDay, they select a reason (Root Cause) to explain the change. This gives buyers better visibility into supplier issues and helps you take action faster.
Where to find Root Cause
You’ll see Root Cause information when:
- Reviewing supplier responses in Needs Attention
- Viewing PO line details
- Looking at changes to dates, quantity, or cancellations
How buyers and planners should use Root Cause
Root Cause helps you quickly decide what to do next.
Common scenarios:
- Material shortage
- Expect delays
- Consider alternate suppliers or expediting
- Capacity constraints
- Review urgency of the order
- Adjust expectations or timelines
- Pricing issue
- Escalate internally for approval or review
- Logistics/shipping delay
- Monitor closely
- Communicate updated expectations to stakeholders
Best Practices
- Don’t ignore Root Cause — it provides important context behind supplier changes
- Use it to prioritize work in your Needs Attention view
- Look for patterns across suppliers to identify recurring issues
FAQs
Can I edit the Root Cause?
No. Root Cause is selected by the supplier when responding to a PO.
Why don’t I see Root Cause on all changes?
Root Cause is only captured when suppliers are required to include when responding to POs.