At SourceDay, we’re here to help you stay on track and get the most out of the platform. Whether you’re stuck, have a “how-to” question, or just need some guidance — we’ve got your back.
Support Availability
Our support team is available via chat, tickets, email, and phone from 7:00 AM to 7:00 PM Central Time, Monday through Friday.
Pro Tip: Already have a ticket open? Please respond to that ticket with additional details or questions rather than creating a new one. This helps us assist you faster.
How to Reach Us
Ticket Form: For best results, use this form to open a support ticket.
Email: You can also email us at support@sourceday.com. Be sure to include the information outlined in the “Help Us Help You” section below so we can respond quickly and accurately.
Phone: Call us at 512.361.7029. Phone support is available during business hours for urgent matters.
Help Us Help You
If you’re stuck, we can help the most when you include the following:
- The name of the user experiencing the issue
- Your company name (and buyer company, if you’re a supplier)
- What steps you took before the issue occurred
- Relevant PO number(s)
- Screenshots from your ERP and/or SourceDay
If you're just trying to understand how to do something, please include:
- Your company and user email
- What you’re trying to accomplish
Need Help Now?
Start a chat from within SourceDay or submit a ticket through our form — these are the quickest ways to get the help you need during business hours.