Responding to Buyer changes and rejections in the dashboard

When your buyer makes changes to a Purchase Order (PO), rejects a proposed change, or requests a confirmation, you’ll receive an email alert. These PO lines will appear in your Buyer Proposed Changes view under the Needs Attention view in the SourceDay dashboard.

This guide will walk you through how to review and respond to these updates—either one at a time or in bulk.

What types of updates appear in the Buyer Proposed Changes view?

You’ll see the following types of buyer updates in this view:

• Buyer Made Change: The buyer updates a PO (cost, quantity, or date) in their ERP system

• Buyer Proposed Change: The buyer suggests a change directly within SourceDay

• Rejected Supplier Proposed Change: The buyer rejects a change you previously proposed

• Radar Confirmation: The buyer requests confirmation for orders that are coming due soon

Respond to Buyer Changes and Rejections

Step 1: Check your email notification

You’ll receive an email whenever there’s a change that requires your response.

Step 2: Log in and click the Buyer Proposed Changes view

After logging into your SourceDay dashboard:

• Go to the Needs Attention section

• Select the Buyer Proposed Changes view

Step 3: Select order lines

• Use the checkboxes to select one or more PO lines

• Click Accept/Propose in the top-right corner of the screen

Step 4: Choose your response

A response window will open, showing all selected PO lines.

For each line, choose one of the following actions:

• Accept/Confirm: You agree to the buyer’s terms with no changes

• Propose: You’d like to suggest new cost, quantity, or date values

• Reject: You disagree with the proposed changes and want to send a message back

• Cancel: You want to propose cancellation of the PO line

• Skip for Now: You’re not ready to take action on that line yet

Tip: Some actions may not be available for certain PO lines. You can hover over or click on “Unavailable Actions” for more details.

Step 5: Confirm your updates

• After reviewing and selecting your responses, click the green Confirm button at the bottom right of the screen.

Step 6: What happens next?

• Proposed changes, rejections, or cancellations will be sent back to the buyer for review.

• In some cases, even accepted changes may require final buyer approval before the PO is fully updated.

How to Make Bulk Updates

Bulk updates are a great way to save time when you want to apply the same action or changes to multiple PO lines.

To Make Bulk Updates:

1. Select multiple PO lines using the checkboxes

2. Click Accept/Propose

3. In the response window, click Bulk Update

4. Choose your action: Accept, Propose, Cancel, or Skip

5. If you choose Propose, enter new values for:

   • Quantity

   • Cost

   • Date (Due or Ship)

6. You can also add the same reason or message in the Message box

7. Click Confirm to apply your bulk changes

SourceDay will automatically apply your entries to all selected PO lines. 

Buyer proposed changes

• Changes suggested inside SourceDay (not directly in ERP)

• You must respond using Accept/Propose

• Changes will appear in red under columns like:

  • Cost

  • Quantity

  • Due Date / Ship Date

Rejected supplier proposed changes

• You’ll see these if your buyer rejects a change you previously submitted

• A message from the buyer will explain why

• You can either:

  • Confirm the original terms

  • Propose a new change

• These rejections will appear in red under:

  • Supplier Cost

  • Supplier Quantity

  • Supplier Date

Tip: If these columns aren’t visible, you may need to update your view. Learn how in our Manage Columns guide.

Due Soon Confirmations

• For orders coming up soon, the buyer may request confirmation

• These appear in the Buyer Proposed Changes view

• You can either:

  • Confirm you’ll meet the original terms

  • Propose changes if needed

Prefer to manage buyer changes by email?

Respond to buyer changes by email